GENERAL

Why is bwin closing?

We have decided to close access to our services for customers based in Portugal for commercial and regulatory reasons. However, you can still log in to access your account balances and withdraw any funds.

What does the closure mean?

This means that from 31.07.2015 onwards, customers will not be able to participate in any real-money gaming activities at bwin.com.

You will, however, be able to log in and access your current account balance and withdraw available funds.

Will we reopen again at later stage?

Our customers in Portugal remain important to us and we will continue to assess the viability of the Portuguese market and keep you informed of any plans to change this decision. We will assess potential options to re-enter the market once viable operations are possible under terms compliant with EU law and let you know once we have made the decision to offer real-money gaming to customers based in Portugal again.

ACCOUNT

How can I withdraw my account balance?

Simply log in to your account, go to your "My account" section, click on the "Withdrawals" option and select the withdrawal option.

If you experience any problems, please contact our Customer Service team for assistance.

Is there a minimum/maximum that I can withdraw?

You will be able to withdraw all available funds. Please note that standard withdrawal fees apply.

We urge you to withdraw any available funds before 31.01.2016.

What will happen to any pending/open bets?

Pending and open bets will be settled as normal.

What will happen to my loyalty points?

All unused player points will be forfeited.  

BONUSES

I’m half way through releasing bonus, will I be compensated?

Any bonus or partially released bonuses will be forfeited.

TOURNAMENT TICKETS & TOURNAMENT DOLLARS

What will happen to my tournament tickets & tournament dollars?

Unused tournament tickets and tournament dollars will be forfeited.

For General Terms and Conditions, click here.

If you have any other questions please, contact our Customer Service team.