Time-out or Cool-Off periods

bwin customers can take a break from gaming at any time. These breaks can go from a day, 1 week, 1 month or any other period up to 6 weeks. Once the time-out/cool-off period expires, the account will reopen automatically.

Self-exclusion

Self-exclusion involves a joint commitment from the customer and us. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the period of self- exclusion; the customer must not attempt to re-open their account nor try to open new accounts.

Self-exclusion periods have a minimum duration of 6 months. The maximum length of the self-exclusion can be indefinite.

Please note that during a time-out/cool-off or self-exclusion period, customers will not be able to deposit funds or play. Also, they will be excluded from targeted commercial communication.

To set up a time-out/cool-off period or to self-exclude, please click here.

If you are already under a self-exclusion and you would like to extend it, please contact us at responsible.gaming@bwin.com.

If you don’t have an account with us but would still like to be excluded from future gameplay, please contact us at responsible.gaming@bwin.com.

Parental control software like Cybersitter and NetNanny can also be used to block access to gambling sites.

This page was last reviewed and updated: February 2020